A fairly disappointing experience. - Training Department Percepta Employee Review

1.0
Feb 15, 2017
Recommend
CEO approval
Business Outlook

Pros

Has employee recognition events once in a while.

Cons

Poor management and leadership.Human resources makes it clear, that employers are able to take action on negative publicity or posting negative thoughts or reviews since we are a "right to work state". I fear for my job but feel that people have the right to be aware of their future (possible) employer's practices. Any offers outside of your offer letter ensure you get in writing. We were told we could work from home, but because it was not in writing, a year later and new management later, we are being forced to return to the office. If you read anything in this review **get any offers in writing** I can only speak to my experiences in the training dept. and the HR dept. I have worked at multiple employers and have been in the education and learning environment long enough to know that these practices are not the industry standard.

avatar
Percepta Response
9y
Good day. Thank you for reaching out. It's great to hear your perspective. Right now we are strategically realigning our training and development team to offer even more valuable service to both our customers & clients. The Learning & Development team is excited with the progress and growth made in the 2nd half of 2016, and we look forward to the progress we will continue to make in 2017. All business changes have been implemented with the best interest of both our employees & customers in mind. We are fully confident that the changes being implemented will only further solidify the Percepta Learning & Development team as credible partners with our client. Thank you again for utilizing Glassdoor. Take care.

Explore other reviews about Percepta

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

On the ISD team we have a strong people-first team culture.

Cons

I don't have any currently.

avatar
Percepta Response
19h
Thank you for taking the time to share your experience! We're so glad to hear you've found a strong people-first culture on the ISD team. Creating an environment where our people feel supported, valued, and empowered is something we strive for every day. We're also happy to hear your encouragement for your leadership team. We'll be sure to share your kind words. Thanks for being part of Percepta and for all you do!
4.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Cons

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

avatar
Percepta Response
3w
Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
See reviews by: Helpful|Rating|Date|All