Overall it is pretty awful. - Anonymous employee Percepta Employee Review

1.0
Feb 25, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are some wonderful hardworking people here who will leave as soon as another opportunity surfaces.

Cons

HR has been an absolute nightmare for years, and more recently the majority of the people in the HR department resigned within 4 months of each other. The overwhelming majority of managers and executives have been with the company a very short time most less than 3 years. There is a Lord of the Flies feeling throughout most departments. Executives communicate with vague or negative mass emails. The ability to advance is unrealistic and getting worse. When someone starts with the company the amount of time it would take to work up through the ranks to an upper level position as per the job descriptions that HR sends out would take longer than most peoples working careers. This causes people to be hired from outside or favoritism on the inside. To say attrition is a revolving door is an understatement, more like a high speed meat grinder. Management loves to blame the "Client" but for the most part the client is reasonable, of course they always want more and more for less and less but that is basic business. The upper management teams (top of the pyramid in FL, the ELT in MI and the HR department) are caustic and belligerent. This company is BROKEN!

Explore other reviews about Percepta

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

On the ISD team we have a strong people-first team culture.

Cons

I don't have any currently.

avatar
Percepta Response
2d
Thank you for taking the time to share your experience! We're so glad to hear you've found a strong people-first culture on the ISD team. Creating an environment where our people feel supported, valued, and empowered is something we strive for every day. We're also happy to hear your encouragement for your leadership team. We'll be sure to share your kind words. Thanks for being part of Percepta and for all you do!
4.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Cons

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

avatar
Percepta Response
3w
Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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