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      Percepta

      Engaged Employer

      Percepta reviews

      Percepta is a great company - Customer Service Advisor Percepta Employee Review

      5.0
      Jul 25, 2022
      Customer service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Percepta is a company that really makes a lot of effort to treat their employees like family and make sure that they feel appreciated and important. They always give recognition for hard work and show their appreciation at all times whether it be through performance bonuses, certificates or even just thanking the employees verbally through meetings. The work environment is so cozy and their is an equal balance between work and play.

      Cons

      There aren't really any cons that I can think of at this point and time, but we all know there is always room for improvement in anything and everything within a company.

      avatar
      Percepta Response
      3y
      We are an open book for suggestions and ideas to help improve the employee experience. Please feel free to reach out to the OD team if you have ideas on ways we can improve or change.

      Explore other reviews about Percepta

      5.0
      Jun 24, 2026
      Instructional designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      On the ISD team we have a strong people-first team culture.

      Cons

      I don't have any currently.

      avatar
      Percepta Response
      20h
      Thank you for taking the time to share your experience! We're so glad to hear you've found a strong people-first culture on the ISD team. Creating an environment where our people feel supported, valued, and empowered is something we strive for every day. We're also happy to hear your encouragement for your leadership team. We'll be sure to share your kind words. Thanks for being part of Percepta and for all you do!
      4.0
      Jun 10, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

      Cons

      Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

      avatar
      Percepta Response
      3w
      Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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