Run as fast as you can! - Roadside Assistance Percepta Employee Review

1.0
Jul 30, 2022
Recommend
CEO approval
Business Outlook

Pros

Working from home hybrid if you live in NJ the the pay was ok could be better

Cons

When you start it seems great because the trainer is amazing patient and understanding after her you’re basically on your own if customer is unhappy with roadside you get written up for it for not doing what you are supposed to even though there is a 3rd party involved you’re just in the middle also felt threatened at work and micromanaged by some supervisors they would never take sup calls you’re left with a long call time due to this high turn over rate many would quit or send disturbing emails about other supervisors they also will have you doing more than you are required because of this your schedule never changes if you work overnight good luck and working mandatory weekends tbh this position should be a $25 or more

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Percepta Response
3y
It seems that your employee experience with us was not up to our standards and we'd like to hear more - please send us a note to Percepta.hr@Percepta.com and we can discuss more. Thanks!

Explore other reviews about Percepta

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

On the ISD team we have a strong people-first team culture.

Cons

I don't have any currently.

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Percepta Response
1d
Thank you for taking the time to share your experience! We're so glad to hear you've found a strong people-first culture on the ISD team. Creating an environment where our people feel supported, valued, and empowered is something we strive for every day. We're also happy to hear your encouragement for your leadership team. We'll be sure to share your kind words. Thanks for being part of Percepta and for all you do!
4.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Cons

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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Percepta Response
3w
Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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