Take the job if you must - Anonymous employee Percepta Employee Review

2.0
Oct 14, 2010
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The location is good, and there are not many jobs in Melbourne. location is really the only reason why some of us stay there.

Cons

not a very professional place to work for. they do not respect the value of the employees. it's pretty draining, and I do not know anyone who is satisfied with working there. maybe if you are in upper management and make over 50k, but for the rest of us it is depressing. take the job if you have to because the economy is not good and try to make the best of it. but in the meantime, keep looking. they'll work you to death with poor compensation. it's also a cheesy place to work. it's almost like you are in an elementary school with all the junk and smiley faces they have hanging on the walls throughout the call center. very strange place to work for.

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5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

On the ISD team we have a strong people-first team culture.

Cons

I don't have any currently.

4.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Cons

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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Percepta Response
2w
Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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