Run away! - Zone Manager Percepta Employee Review

1.0
Jan 12, 2024
Recommend
CEO approval
Business Outlook

Pros

Coworkers help each other out.

Cons

Company laid off 98 experienced employees without a severance package. Management says that they are offering opportunities and informational training but it’s not true, they are mass emailing Customer Service jobs that do not compare to the current rate of the employees that were laid off. The company (half owned by Ford Motor Company) has been very profitable, yet didn’t want to provide any severance to their employees, instead provided 90 days working notice. Mind you, by law they had to offer 60 days. If you are considering work here, do it so as a placeholder job, but know that if your project ever gets shut down (happens often) you will not have any severance packages.

avatar
Percepta Response
2y
We appreciate you taking the time to share your experience with Percepta. Your feedback is valuable to us as we continuously strive to improve our employees’ experiences. Thank you for your time at Percepta. We wish you all the best in your future endeavors.

Explore other reviews about Percepta

5.0
Jan 7, 2026
Recommend
CEO approval
Business Outlook

Pros

There is room for growth. Great health benefits. Flexible schedules. Great perks.

Cons

Compensation - Pay is low

avatar
Percepta Response
5mo
Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
4.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Cons

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

See reviews by: Helpful|Rating|Date|All