Percepta

Mismanaged with high employee turnover. - Technical Support Specialist Percepta Employee Review

2.0

Jul 25, 2024

Recommend

CEO approval

Business Outlook

Pros

Remote opportunities are available after working in the office for 6 months and if your "numbers are good". Lots of pizza parties and raffles! Any department that works with Ford Dealers is an OK job. Those folks at the dealership are just trying to do a job like you are, so generally there was mutual respect.

Cons

Mid-level management turnover was frequent. The communication between the Team Leads and upper leadership is lacking. There is a lot of do as I say don't ask questions attitude, or the other response is I don't know. Percepta is a partnership with Ford Motor Company and Ttec. Percepta treats Ford as their supreme overlord. I would avoid any position that deals directly with Ford Customers. You will be a verbal punching bag for all of Ford's mistakes, and there are a lot of them,

Percepta Response

Thank you for sharing your experience with Percepta. We’re glad you appreciated the remote opportunities and engaging activities like pizza parties and raffles. However, we recognize the concerns you've raised. Your feedback on these issues is invaluable, and we are committed to improving our employees' experiences.

Mismanaged with high employee turnover. - Technical Support Specialist Percepta Employee Review

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