Decent pay - Customer Service Representative Percepta Employee Review

4.0
Sep 14, 2024
Recommend
CEO approval
Business Outlook

Pros

I got to travel, manage data and work on a small team.

Cons

When a new contract was brought in for a new company we were all drowning due to lack of support and knowledge.

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Percepta Response
1y
Thank you for sharing your experience with Percepta. We're glad to hear that you enjoyed the opportunities for travel and working in a close-knit team. We understand your concerns about the challenges faced with new contracts and the importance of support and knowledge during transitions. Your suggestion about having trainers with direct experience on the phones is valuable, and we appreciate your thoughtful advice. We'll continue working on ways to better support our teams in the future. Best of luck in your future endeavors!

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5.0
Jun 24, 2026
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CEO approval
Business Outlook

Pros

On the ISD team we have a strong people-first team culture.

Cons

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1.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

This company used to be a lot better

Cons

It went extremely downhill and they pretend you’re still getting paid enough to put up with that lol

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