Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 69 reviews)); "Flexible schedules, PTO, Work from home" ((in 67 reviews)); "The people you work with are great and friendly" ((in 41 reviews)); "The benefits are great." ((in 41 reviews)); "Great team and good to work" ((in 31 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews)); "No bonuses" ((in 9 reviews)); "And there was a ton of favoritism and nepotism." ((in 7 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

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Percepta

Percepta reviews

Would not recommend - Anonymous Percepta Employee Review

2.0

Sep 9, 2025

Anonymous

Recommend

CEO approval

Business Outlook

Pros

Salary for entry level is good.

Cons

Poor management. HR is completely absent and disengaged. No opportunities to grow.

Percepta Response

9mo

Thank you for sharing your feedback. We’re sorry to hear that your experience has not met expectations. We want every employee to feel supported, connected, and empowered to grow during their time with us. As you're currently part of the team, we’d welcome the opportunity to learn more about your concerns—especially around growth opportunities and support. Please consider reaching out directly to percepta.hr@percepta.com so we can better understand your experience and work toward meaningful improvements.

Explore other reviews about Percepta

5.0

Jun 24, 2026

Instructional designer

Recommend

CEO approval

Business Outlook

Pros

On the ISD team we have a strong people-first team culture.

Cons

I don't have any currently.

Percepta Response

Thank you for taking the time to share your experience! We're so glad to hear you've found a strong people-first culture on the ISD team. Creating an environment where our people feel supported, valued, and empowered is something we strive for every day. We're also happy to hear your encouragement for your leadership team. We'll be sure to share your kind words. Thanks for being part of Percepta and for all you do!

4.0

Jun 10, 2026

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Cons

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

Percepta Response

Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!

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Jobs at Percepta

Customer Care Representative

Customer Service Representative

Customer Care Representative I Marketing

Bilingual French Customer Service Case Manager

Bilingual Spanish Customer Support Representative (Volvo Car USA)

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Would not recommend - Anonymous Percepta Employee Review

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