Great company culture and mission statement, unfair management practices at Mira Loma DC - Operations Supervisor Petco Employee Review

3.0
Oct 14, 2013
Recommend
CEO approval
Business Outlook

Pros

I was very impressed with the company culture and the programs initiated for the better of the company and the employees. Pets are not just a business but a personal passion to those who run the company, very impressive corporate culture.

Cons

Local senior management was not very open in their communication style. They appeared to be biased in some of their decision making which had detremental effect on the moral of the team. People were afraid to share ideas and opinions because appearance was that decisions were not always made based on performance but personal allegances. When a Operations Manager position became available, they did not post internally, eventhough, there were Operations Supervisors who were qualified to apply and be interviewed.

Explore other reviews about Petco

5.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Good environment and great people

Cons

There is no cons here

1.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

DM is a good person who genuinely wants to support the stores, but unfortunately he’s also caught in the middle of all this chaos.

Cons

Literally EVERYTHING! • Extremely limited payroll stores are frequently staffed with only two employees for an entire day, which is not sustainable. • Leadership appears disconnected from store level operations, with little clear direction. Initiatives often feel reactive, as if decisions are being tested without a consistent long term strategy. • Expansion into non pet related products raises concerns about the company’s financial health and overall focus. • Workload is overwhelming, with planogram changes happening frequently sometimes multiple times within the same week. • IT systems are unreliable, and when issues arise, store teams are expected to find workarounds rather than receiving timely support. • Animal care no longer seems to be a top priority at the corporate level. Current setups (e.g., “Desk Pets”) appear inconsistent with the company’s own care standards and guidelines.

See reviews by: Helpful|Rating|Date|All