Do you have other options? - Anonymous employee PrimePay Employee Review

Leadership did not listen to those who are raising red flags about product and service issues. I was raising the same red flags for over a year, and they acted surprised when large customers finally got sick of it and left. Trying to sell themselves out of a flawed product. Not a good product experience for enterprise customers. So much tribal knowledge has been lost over the past several years of PE backed change/layoffs/and good people leaving out of frustration that the customers are left hanging very often. Problems with product and service took months to resolve or were left unaddressed. Customers received IRS notices for taxes not being paid. Customers received price increases and forced subscription contracts without conversation notice or sign off. Can't be an innovator because of too many problems with existing product and band-aid approaches to addressing them.