technical support - Technical Support Qualys Employee Review

1.0
Oct 2, 2017
Recommend
CEO approval
Business Outlook

Pros

Nice park outside the UK office

Cons

I came from a system admin background looking to learn about cyber security. During the the job interview process I've been questioned for 3,5 hours on Linux and and networking tool. Letting me believe that I would have worked on Linux and security heavily, but after not even one month I realised that the role is not technical at all. I never logged into a Linux server and the only thing you have to know about linux is how to check the version of packages installed, how to read uptime of hosts. All the rest of your duty is based on heavy load of tickets that get into your queue to be processed in endless way. A good a duable load would be between 40-45 ticket, but I always worked on the average of 55-60. The support manager is really a good person, respectful and positive although not very willing to change the way they work Company is definitely not really good in keeping people happy. Qualys is an enterprise only in its label, the mindset behind it is really small and the infinite turnover can demonstrate and support my statement. Here on glassdoor I read a comment once that said " Qualys - do not waste your time" I ignored it and I wasted my time unfortunately. I hope this can help

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Cons

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