Design Consultant - Design Consultant RH Employee Review

3.0
Jan 10, 2017
Recommend
CEO approval
Business Outlook

Pros

Networking opportunities are literally at your fingertips. You never know who may walk into the gallery on any given day at any given moment. Beautiful gallery and some nice people to work with.

Cons

It is what you make it... Do not think you will hit the ground running with your job title. You will most likely start with cleaning and taking the trash out. If your good at it this will become permanent. This is retail in all its glory. You will not have a design firm schedule as they want you to believe. This is a sales position and you will only make design projects if you get your sales up! And good luck with that because everything can be manipulated emails, quotes, clients etc. If you are not a sales person this is not a job for you. opportunity to advance on to the design team are few and far between. Your title may say design Consultant but you are SALES ASSOCIATE! In this role you bait clients and are expected to pass along these larger projects to your gallery designer where they will in turn receive credit for their personal quotas. Leaving you with ..nada And you can be in the field of study yet stil be Treated like an embasule by those in upper managerial positions that have no design background. The only way to get sales is to know more product knowledge. And even if your sales are up , the gallery you work for may not have the payroll to put you in a full time design position. So you remain a SALES ASSOCIATE. The values sound great but they are not effective for you to meet the required goal. Be prepared to get evaluated if your sales do not meet expectation. Door greeting will not get you sales because no one comes in ready to purchase first thing. Be prepared to build personal confidence and self advocate to achieve success aka sales quotas to get enough hours for the weeks to come. Lesson: a job description rarely matches the job. If anything please Remember that Design Consultant = Sales Associate

Explore other reviews about RH

5.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Experience working for on of the leading innovators in the design industry.

Cons

The scheduling department being in a regular call center and not the gallery

4.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Cons

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

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