Confused Company - Customer Service Advocate RH Employee Review

1.0
Aug 15, 2017
Recommend
CEO approval
Business Outlook

Pros

You can use vacation immediately and schedule by the hour. "Core values" sounded great.

Cons

The pay compared to what they sell merchandise for if laughable. The hours were horrible. We were open to midnight sometimes. The management was very "Mean Girls," very high school. Every few years, they fire most of their customer service staff and start over. Now they are only hiring temps.

Explore other reviews about RH

5.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work environment, flexible and compassionate leaders, very well-run system for any employee concerns

Cons

no cons at all for rh

2.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Trauma bonding with your team.

Cons

Leadership has no pulse on reality. They put business need and dictator-like decision making in front of work/life balance and what’s right. Instead of using the plethora of experience on their teams to help create and execute fair and equitable solutions to grow the culture and business, alike; they force positional changes, demand that serving staff supplement the income of other support positions and refuse to uphold any of the values and foundations the culture is allegedly built around.

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