Do not work at RH - worst experience of my life - Merchandise Coordinator RH Employee Review

1.0
Jun 14, 2018
Recommend
CEO approval
Business Outlook

Pros

Nespresso, snacks, some good ppl

Cons

basically no training - Overloaded and overwhelmed with work constantly - when expressed concern about workload/deadlines, there was no understanding whatsoever - Was judged by my manager if I left at 6 pm (that was considered too early) - Manager was absolutely awful, mean, rude, talked over me at meetings, not supportive or cared about my success - the CMO of my department was also very rude, mean to me as well as other employees, would constantly yell in front of everyone - if I left the office for 30 mins, I would receive calls/texts from my manager asking where i was - Was only told by my manager what I was doing wrong, no positive reinforcement - no understanding when I was sick and had to work from home or had to uber into work - made me feel constantly like I was failing. I worked there for 8 months almost and at the time of leaving was still insanely overwhelmed and felt like I was drowning. I was so unhappy in my role/team that I tried and proactively got an interview for another team and was denied by my manager the opportunity to explore it. My manager actually acknowledged that she was terrible to me for the first 6 months and her exact words were "can you just get over that and move on?" I could really go on and on about this toxic place but I think this sums up working there.

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5.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Experience working for on of the leading innovators in the design industry.

Cons

The scheduling department being in a regular call center and not the gallery

4.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Cons

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

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