Pros
RH is a wonderful brand, with quality products that really reflect design trends and it is visually a great environment to work in. They love for employees to take an interest in a certain area and really learn the ins and outs. This is beneficial to all staff because they cross train each other. While I was there I learned more about textiles, rugs, and bedding then I thought I could. Most of the coworkers were really sweet people.
Cons
Working at the Westport location is a nightmare. The managers don't really seem to have a grasp on how to lead a team of mostly women effectively. They put an emphasis on the values and attitude above everything else which results in inconsistencies among the team and fear of getting in trouble. The training can take weeks and is mostly about pushing the values instead of learning the product, how RH wants you to engage in sales, and honing design skills. RH wants to be seen as a leader in interior design offering full design services. At Westport this is a joke. There were 2 designers there that were the leads that did not have as much experience as some of the other "sales people" and it is clear you cannot step on their toes. I was hired to believe I would be doing interior design along with others hired with me. Instead we were trained to take design leads and pass them to the 2 lead designers who would then take over. If RH wants to have talent and really "design" people's spaces, you can't operate this way. Why 4 managers are needed at a tiny store is beyond me, sometimes all working at once.