Pros
Plenty of employees, at all levels, are very friendly and welcoming. Base salaries are above-average. Employees receive a generous associate discount on all RH furniture/product. The reverse commute from San Francisco is mostly free of frustrating traffic issues.
Cons
As the saying goes: "the fish rots from the head." This could not be more true for RH. I was a direct report of a chief officer of the company and was exposed to much of the toxic leadership that lowers morale, productivity, and motivation from employees. Communication is not valued by the company's leaders. Listening to staff opinions is not a priority--one of the many ridiculous company rules is "Love us or leave us." And that's exactly how the management team operates. A negative tone is set in the work environment - it is no wonder RH has a high turnover rate. Employee perks and benefits are subpar. There is no 401(k) employer matching program, and employees cannot participate in a plan until they have been with RH at least 6 months. The company recently went public, but those below VP level did not benefit because there is no employee stock purchase plan available to them. Goals were also set at unattainable levels only as a tactic to distribute disappointing annual bonuses.