Pros
- $25 an hour for call center job. Not bad if you can handle dealing with rude customers, but it is sincerely a pain to learn how to navigate everything we need to know. - The employees are actually really nice and helpful. But there's too many people and leaders can't always answer your questions right away, which sucks if you have a customer on hold on the phone and you need an answer asap.
Cons
- learning curve is the STEEPEST I have every experienced on a job. It's ridiculous how many systems and sites we have to navigate in order to help clients. Literally at least 4 sites and counting. How am I supposed to know how to find the answers within my first week of working when I have to jump through so many hoops just to find one single answer? And when you ask a leader for help, the first question is always "did you research this yet?" Well, I have had a client on hold for several minutes already, please just tell me the answer. And why are you guys still using a system from the 90's? It's 2021! Condense everything so it's simpler. - Very hard to get time or a day off even if you ask weeks in advance. - MANDATORY 8 hours overtime weekly for employees during peak season. I have actually not heard of this with any other company. - You will rarely get assigned a normal Mon-Fri. Expect very random 2 days off, like a Tuesday and Friday.