Don't be fooled... You will not be "valued" - Anonymous employee RH Employee Review

1.0
Jul 15, 2010
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

generous discount good health benefits with vision and dental options on the store level, coworkers are easy to work with and build relationships

Cons

Upper management is incompetent, disorganized, and focused on irrelevant goals that do not meet the needs of the business. Document all communication with upper management as you will be thrown under the bus for anything that reveals their incompetence. Training is insufficient for management. However, you will be expected to know everything from day 1. Pertinent information and tasks come at you from all directions and are located in so many areas of the network site that it is practically impossible to meet targets. Plan on doing, redoing and redoing the same task while upper management changes their mind. Schedules and deadlines change constantly. Be prepared to constantly change your time off to meet the ever changing deadlines. Previous commitments mean nothing to upper management. You are required to give up your personal life for the goals of company. Consistently under staffed as a district. All managers are expected to change their schedules to cover shifts and drive daily to stores that are hours away and even in other states. Even with numerous open management positions, it is practically impossible to move up in the company and they almost never hire anyone new. It is not uncommon for management positions to be left unfilled for years while you are expected to cover shifts and your DM (who won’t hire anyone) is completely unwilling to also help stores in need. Capable, experienced, competent applicants are turned away for the most minuscule reasons. They are completely unwilling to train or work with anyone. The company wide initiative is to fill positions with the “right people” (over qualified individuals who are willing to give up their personal life completely for the business) and they will not sway. The four “core values” initially seem inspiring and make you feel like you are working for a company who “values” individuals who possess the qualities that are listed. However, you quickly find out that the exact opposite is true. They are pounded into you day in and day out and applied to every single situation whether large or small. As a manager, you are required to have “core value” meetings with all associates throughout each and everyday. What initially seemed inspiring becomes nauseating and forced. You begin to develop a sense of resentment as you are forced to repeat the values over and over and over yet you are not “valued”. You are exploited for being the “right person.” Pay increases are practically non existent and fall well below annual inflation. If you want to find a company that you can stay with for an extended period of time, this is not the place. You will end up making less and less every year due to the rise in inflation and the lack of pay increases. It doesn’t matter how loyal, how hard you work or your ability to accomplish goals, you will not see any financial gains. All associates are required to complete extremely physical tasks with inadequate instruction, safety equipment, and materials. Expect to see the chiropractor.

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5.0
Feb 3, 2026
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Pros

Great work environment, flexible and compassionate leaders, very well-run system for any employee concerns

Cons

no cons at all for rh

4.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Cons

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

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