An overall positive experience for a call center - Anonymous employee RH Employee Review

4.0
Mar 6, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

$14.00/hr, a lot of overtime opportunities, free lunches during sales where overtime is expected- lunches include: fried chicken/mac & cheese, pizza, salad bar, sandwiches and lots of sweets- cupcakes once a mth for birthdays. They have a lot of opportunities for advancement. Nice benefits that start after 30 days, HR is very approachable, I had the pleasure of working with some of the nicest people

Cons

Average handle time, unhappy customers who think they are above you, management that clearly hasn't been on the phones in a long time. Working holidays

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Pros

Experience working for on of the leading innovators in the design industry.

Cons

The scheduling department being in a regular call center and not the gallery

2.0
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Recommend
CEO approval
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Pros

Trauma bonding with your team.

Cons

Leadership has no pulse on reality. They put business need and dictator-like decision making in front of work/life balance and what’s right. Instead of using the plethora of experience on their teams to help create and execute fair and equitable solutions to grow the culture and business, alike; they force positional changes, demand that serving staff supplement the income of other support positions and refuse to uphold any of the values and foundations the culture is allegedly built around.

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