A Nightmare - Customer Experience Associate RH Employee Review

1.0
Mar 19, 2022
Recommend
CEO approval
Business Outlook

Pros

None. There are absolutely no pros to this job.

Cons

Trust the reviews that say this job will damage your mental health. It is the most vile customer base. They constantly berate customer experience associates and leadership is never willing to help. If you say a customer is escalated and asking to speak with management, management will literally ignore your messages. Stay away at all costs.

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5.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Experience working for on of the leading innovators in the design industry.

Cons

The scheduling department being in a regular call center and not the gallery

2.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Trauma bonding with your team.

Cons

Leadership has no pulse on reality. They put business need and dictator-like decision making in front of work/life balance and what’s right. Instead of using the plethora of experience on their teams to help create and execute fair and equitable solutions to grow the culture and business, alike; they force positional changes, demand that serving staff supplement the income of other support positions and refuse to uphold any of the values and foundations the culture is allegedly built around.

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