Do not work in the call center - Customer Service Representative RH Employee Review

2.0
May 9, 2015
Recommend
CEO approval
Business Outlook

Pros

The company offers good benefits, flexible spending, PTO, overtime during busy seasons

Cons

The call center environment is horrible, they treat employees like children, constantly threatening negative points if we don't keep perfect attendance, annual raises were horrid, 15 to 25 cents a year if your lucky, people dropping off like flies from either being fired or laid off, but the worst part of all is that the environment in the corporate office is the exact opposite. Attendance issues at corporate are non existent and they all make salaries while the call center peons barely survive on 10 bucks an hour.

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May 2, 2026
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CEO approval
Business Outlook

Pros

Experience working for on of the leading innovators in the design industry.

Cons

The scheduling department being in a regular call center and not the gallery

2.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Trauma bonding with your team.

Cons

Leadership has no pulse on reality. They put business need and dictator-like decision making in front of work/life balance and what’s right. Instead of using the plethora of experience on their teams to help create and execute fair and equitable solutions to grow the culture and business, alike; they force positional changes, demand that serving staff supplement the income of other support positions and refuse to uphold any of the values and foundations the culture is allegedly built around.

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