Fine start to a career but…. - Associate Designer RH Employee Review

3.0
Feb 23, 2023
Recommend
CEO approval
Business Outlook

Pros

Beautiful place to work Great ten to work with Great to learn about the industry Great to gain confidence while talking and presenting to clients Good health insurance

Cons

-No bonus -No profit sharing -No stock options -No 401k match (Because of the above options, combined with uncompetitive wages, is the reason why it’s only good to work here as a start to your career if you have any dreams of retiring eventually) -Galleries are very top heavy, making a very long decision time on everything -Constantly understaffed -Not competitive pay -They use the values to make your feelings diminished and irrelevant because you don’t “see the vision” -Although it is a beautiful work environment, it’s so unnecessarily expensive that it’s impossible to enjoy the same in your home, even after the “great” discount (50% off the original price, or 33.3% off the member price) -They claim to not want to have a bonus structure in place because they don’t want to create competition between consultants (which I understand), but there are so many ways to create one without this. One example -If the gallery goal is met, everyone gets a % of their wage or a % for profit sharing. This is only one example but there are many structures -Multi-billionaire CEO while working class employees struggle to make ends meet -Bad hours / work weekends and late into the evening

Explore other reviews about RH

5.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Experience working for on of the leading innovators in the design industry.

Cons

The scheduling department being in a regular call center and not the gallery

4.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Cons

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

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