Pros
The Grand Prairie/Dallas call center leadership and advocates are dedicated professionals. However, everyone is terrified of corp call center leadership. The training department does an excellent job of trying to prepare advocates with the tools they need in the limited timeframe in which they are given.
Cons
The national call center leadership of RH does not value the RH Dallas team. They are viewed as replaceable pieces of the profit puzzle which changes at any drop in sales There is favoritism, bullying, racism and NO opportunity to have a life outside of RH There is also a complete disregard for HR policies. 3/4 of the employees are on food stamps due to the low full time salaries. The technology used to service the calls and administer timekeeping is manual and 30 years out of date. Any self respecting person would chose not to work for the RH call center