Company expanding too quickly for cust service to keep up - Email Client Service Advocate RH Employee Review

3.0
Jan 11, 2016
Recommend
CEO approval
Business Outlook

Pros

Coworkers understand the stress of answering calls and are mostly pleasant to work with Room for fairy quick growth within the call center decent benefits

Cons

Extremely difficult customers Company expanding too quickly for cust service to keep up, current systems are antiquated. Communication within the company is poor, and information that can be used to better assist customers is intentionally withheld. Employees are required to participate in shift bid, which occurs about twice a year. Employees must select a shift from a list and those with the best scores and seniority pick first. Any request to adjust your shift after it is selected falls on deaf ears.

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Pros

Experience working for on of the leading innovators in the design industry.

Cons

The scheduling department being in a regular call center and not the gallery

2.0
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Recommend
CEO approval
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Pros

Trauma bonding with your team.

Cons

Leadership has no pulse on reality. They put business need and dictator-like decision making in front of work/life balance and what’s right. Instead of using the plethora of experience on their teams to help create and execute fair and equitable solutions to grow the culture and business, alike; they force positional changes, demand that serving staff supplement the income of other support positions and refuse to uphold any of the values and foundations the culture is allegedly built around.

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