Great Experience and Exposure - Associate Designer RH Employee Review

5.0
Aug 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Direct client engagements, Great way to hone skills with client service experience, resolving conflicts, challenges, etc. Discounts, Health Benefits 401k

Cons

If you’re a professional designer, brace yourself. This company prioritizes sales quotas over design expertise. Many employees come from retail backgrounds and focus solely on hitting monthly numbers, while valid design concerns, such as incorrect sizing, colors, or materials—are ignored until unhappy clients return products. It’s a recurring blind spot that leadership fails to address. Internal politics only add to the frustration. At the end of the day, stock performance is valued more than people, and what you’ll experience often contradicts their mission and vision statements. That said, if you have tough skin like I do, you can see it for yourself and just take the experience. But be prepared, I’d recommend therapy sessions to keep yourself sane, because the gaslighting is strong here.

Explore other reviews about RH

5.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Experience working for on of the leading innovators in the design industry.

Cons

The scheduling department being in a regular call center and not the gallery

4.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Cons

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

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