I called and emailed multiple suggested contacts for nearly a week trying to get my W2 before the Federal deadline of January 31st, 2017 (for 2016). Emails, voice messages, and help desk hangups were all made on my end without a single response nor helping hand from Randstad.
I had heard of similar horror stories in the past but did not believe them entirely. The company has been performing below industry/market growth since I started in 2012, despite multiple acquisitions of successful firms, and this all comes down to the quality of people they hire and the lack of interest there is in performing.