7y
Hi there, thank you for taking the time to leave us with your feedback. I'm sorry to hear that your experience working in sales wasn't what you'd hoped it would be. Like many companies in the software/SaaS space, we have our roles divided between SDRs and AEs.
The reason for having these as separate roles is that this is a model that has proven to work effectively in allowing our team members to specialize. It is not so much that these roles require vastly different skill sets, as both are sales roles, but in allowing our team members to focus on one part of the sales process, we hope each will gain mastery in their respective area and provide a great experience for our customers.
We're proud to have opened up several channels in the past year for soliciting feedback both anonymously and non-anonymously from our teams, and we've made a wide variety of changes based on this feedback. We know that the best ideas come from those who are closest to the work, so we rely on you to share your recommendations with us.
It seems that you've moved on from working with us, but if you have additional suggestions based on your time working with us, please reach out. We're always looking to improve the experience for our team.