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      Rentokil Initial

      Engaged Employer

      Rentokil Initial reviews

      Decent hybrid work but poor management and pay - Customer Service Representative Rentokil Initial Employee Review

      2.0
      May 19, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hybrid working was decent but that was it really

      Cons

      Management, minimum wage, terrible bonus structure, run down office

      avatar
      Rentokil Initial Response
      1mo
      Thank you for sharing your feedback. We are glad to hear that you found the hybrid working model to be decent during your time with us. However, we are sorry to learn that you were disappointed with the management, compensation, and office environment. If you would like to provide us with more detail so we can investigate this please email us at feedback-uk@rentokil-initial.com

      Explore other reviews about Rentokil Initial

      5.0
      Nov 14, 2025
      Pest control technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company stands by its work and offered a free follow-up visit (or guarantee period) to ensure the problem was fully solved.

      Cons

      The initial treatment did not fully resolve the pest problem, requiring a follow-up that should have been unnecessary.

      3.0
      Jun 15, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      some good benefits nice managers/supervisors work from home

      Cons

      pay is low for amount of complaints and extra changes dealt with fast paced calles AI graded metrics, some mistakes by AI go unnoticed health insurance is horrible

      avatar
      Rentokil Initial Response
      2w
      Thank you for taking the time to leave us a review. Rentokil Initial Glassdoor is currently run by the UK team and from your location, I can see you are from elsewhere. We will make sure to pass on your feedback to the relevant team.
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