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      Reputation

      Engaged Employer

      Reputation reviews

      Great company that seems to be growing and expanding. - Customer Success Manager Reputation Employee Review

      5.0
      Oct 7, 2019
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company seems to be growing.

      Cons

      Sometimes there is a lack of communication.

      avatar
      Reputation Response
      6y
      Thank you for your feedback! We are glad to hear that all is going well so far and hope that it just gets better and better as you spend more time with us. Our People Ops team has been working closely with our CEO Joe Fuca in creating an informal session to ask questions on topics surrounding the organization and providing more communication to employees! We just had our first one last week, check out the recorded session on our RepNet. The next one will be scheduled soon! Hopefully will give you more insight and help out with your the con you suggested! Thank you!

      Explore other reviews about Reputation

      5.0
      Nov 7, 2025
      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great management, lots of resources to ensure success in your role.

      Cons

      It can be difficult for cross-department collaboration with everyone being in different time zones.

      2.0
      May 13, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      *Benefits are a bit pricey, but you'll be well covered *Great coworkers *Lunch for in office workers.

      Cons

      *Constant layoffs. Even after leaving I'm still seeing a lot of former colleagues being let go. Great talent has been let go to cut costs. *Pay is much lower than industry average and it seems there is no budget to increase pay. *Platform has bugs and issues that were never resolved by engineering, leaving teams to develop work arounds and frustrating clients. *For bugs that are addressed, solutions take weeks to months to get fixed frustrating clients and resulting in churn. *Lack of direction and leadership. All teams are on their own path without clear direction. *No 401k match.

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