Pros
Very sales driven with a culture that shares success openly.
Modern solutions to arm enterprise size companies with consolidated feedback so actions can be taken.
Able to keep colleagues connected from multiple locations in the US and rest of world.
Weekly field enablement zoom calls are fun and kept us informed on how well Reputation is tracking.
Incredible potential to capitalize on the obvious trend that feedback matters more than ever.
Customer Retention is high, I found it quite easy to keep up my book of Auto Business because the ROI and value is high for Reputation customers.
After working at Reputation for over 1 year, I am proud of the company credibility. For example some car dealer groups who are not customers had very high Reputation scores and the company always took the high road and reported the facts without allowing client status to influence the results.
I can objectively say that spending money with Reputation is a great way to monitor your feedback at scale. For this reason I found it difficult to resign from a company with such great growth potential.
Cons
Business expense reimbursement is dreadful.
