It sounded great when being asked to join but turned out to be the opposite after two years and two management changes - Anonymous employee Ricoh Employee Review

2.0
Jul 18, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Worldwide organization with solid technology and marketshare. Local nationals in "C" level positions along with Japanese counteparts.

Cons

US management votes so not equal Japanese management votes. Regardless of research studies and trends, Japanese management in US is more interested in keeping the acquired "C" level managers happy and maintaining a staus quo then the tenured US managers who built the company and want to ensure no distruption to channel partners. Too many late night Japanese meetings that are not open to US managers but who later are expected to impliment the findings from those non-transparent late night closed door meetings. Too many layers of Japanese executives to get approval for minor everyday operational matters.

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5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Creative Services team in North America is led by an absolutely stellar Brand Director, with a fantastic team that continues to smash it. The wider business and fellow employees have always been genuinely kind, and the office environment is very friendly as well.

Cons

I truly can't think of any! The team and atmosphere is great!

3.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

• Decent pay • Great benifits • Car allowance/reimbursement for a personal vehicle and depreciation • The ability to travel and build relationships with customers • Learning mechanical and electrical skills • Independence and teamwork

Cons

• They just started enforcing the new commute policy which requires technicians to now give the company an hour of their time to and from work, if the customer is that distance away from their home at the beginning or end of day. Ultimately stealing up to 2 hours from the technician every single day and effectively punishing you for living so far away from a customer site. • Always coming with new ways to screw over technicians. They also just implemented new metrics that contribute to or take away from your bonus. • Sales reps usually always get the wrong equipment delivered to a customer and you have to be the one to deal with a screwed up mess • Lack of communication between sales/deliveries/management

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