Pros
There are a few people at the line level who still care a little, but not many. They do make a stab at trying to treat the customer right.
Cons
This is now one of the worst run companies around. In their short sighted efforts to cut costs, they cut the heart out of the engine that fuels profits. It is a sales company and no one knows what new products are coming out, how they can help customers, or how to sell them. No marketing training whatsoever is offered. As far as sales training, they used to have certified professional trainers delivering a solid mix of selling skills but now instead they have people with no knowledge of real, effective training running "make work" classes so they can check off the "trained" box. On boarding training is now a joke, nobody going through it comes out with the ability to sell squat, unless they had been selling for years before joining the company and the starting pay is so low, they can't attract good salespeople.