Pros & Cons - Contact Center Representative STCU Employee Review

High Stress, constantly need to meet adherence goals and performance metrics. Verification and attention to detail is extremely important, you cannot mess up can lead to immediate termination. System Challenges, outdated and slow can be frustrating as well as phones, system outages. Can slow down ability to provide excellent service and so a lot of people just don't. Pressure to perform, the focus on metrics and adherence to always perform at a high level everyday can be exhausting. Strict adherence to schedule can limit flexibility, VERY rigid work experience.