Pros
USED to be a great place to work
Cons
Senior management in the Service department strongly lacks people skills, the company is cheap and don't invest in their employees. Senior management has pushed tenured (10 year plus employees) to get fired or quit do to miserable working conditions, including micromanagement and give direction with lack of understanding their employees roles. In addition they try to save money by having employees handle workloads of multiple people. Started selling maintenance contracts, then was forced to negotiate legal terms and conditions- taking away from the time you have to make sales. Commissions were often calculated incorrectly, making employees spend a lot of time researching to make sure they get paid what they are owed.