Toxic culture - Customer Service Associate Screwfix Employee Review

1.0
Sep 22, 2022
Recommend
CEO approval
Business Outlook

Pros

Depending on the store, there can be some nice people. I have worked for a different store and the staff were significantly more professional.

Cons

Where I was, I felt constantly drained by the attitudes of both the managers and the usual customers. My manager couldn't fire me so his plan was to just make my life a living hell until I quit. There was a huge misogynistic/ adolescent culture which lead to three new employees promptly quitting. I reported that I wasn't happy about the rape jokes being told by management and was told to 'suck it up' but that they'd try and 'tone it down when I'm around'. I felt this further tainted the 'family' atmosphere being sold by the company- to add to it, they played 'We can be Heroes' on their motivation booster video they played to all employees. Reeking of inauthenticity. I was trying to progress my career within the company, but was told by my manager that I couldn't take my learning sheets home, but also couldn't learn skills during my work, which essentially meant I had 45 minutes a day during my 'breaks' to work on it.

Explore other reviews about Screwfix

5.0
Sep 5, 2024
Recommend
CEO approval
Business Outlook

Pros

Verry good and chill, good

Cons

Nothing, everything was great and cool

4.0
Aug 4, 2024
Recommend
CEO approval
Business Outlook

Pros

Helpful and understanding good working environment, pay is good for the tasks

Cons

Sometimes the hours aren’t ideal

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