Pros
You get to travel for trainings and the job is remote
Cons
Underpaid - You make around the median (US) salary (2022) ~50k Overworked: - You can stay hours on 1 phone call depending on the type of customer - Phone calls are almost back to back (you have maximum 5-10 mins after a call to write notes before a supervisor messages you and tell you to grab the next call) - You work 4 days a week but work 10 hours MINIMUM each day - No career development - Work on holidays - Dealing with stressed, and sometimes very rude customers - Request to change shift will be ignored. So if you choose to work on weekends, make sure you are ok with it because they will not give you an option to switch even if they say will. - Poor 401(k) benefits No raises but always more work to load on you