Awful place to work - Customer Service Associate Sedgwick Employee Review

Fully Remote Flexibility — Many roles allow employees to work 100% from home, giving you control over your environment and eliminating commute time.

Department Variability — Employee experience can differ widely depending on manager, team, and role type.

The work gets easier over time and you get used to the calls and questions but training came more from the calls then the actual training that you get before you start the position

Metrics are crazy. They expect very short calls but most callers are calling because something serious or tragic has happened and they are reporting the incident. Its difficult to keep the calls short with someone that is freaking out and feels like they need to get every detail. Also people quit often and that leads to calls back to back with barely any breaks to just take a breather.