It could be worse ..... but I could be oh so much better! - Field Service Engineer Service Express Employee Review

3.0
May 31, 2016
Recommend
CEO approval
Business Outlook

Pros

I love the customers, I love my career in Field Service. I love most of my coworkers. Work/Life balance is good.

Cons

The better you are in a particular job the more likely you will stay there at least until you leave. There is no set upward mobility path. The pay is 18% less than industry standard. Unlike every other field service company in the United States you aren’t paid an on call flat rate just for being on call. No company vehicles. You are paid mileage, but it is well below federal standard (40 cents instead of 57). The Culture at Corporate is the best I've ever seen, but most of the local field offices .... ugh.

Explore other reviews about Service Express

5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work, great culture, reasonable pay.

Cons

Getting acquired by their competitor

3.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Some really good people who were considered friends. Had a great culture and a very organic growth mindset. Now being Park Place, they will have a very strong hold on the third party market which should increase margins for sellers. The support offerings have grown too which will allow for increased "stickiness" within each customer.

Cons

Certain events transpired that left the company, which was once great, reminiscing about the good ol days. This also may have caused a bit of a clash between the two cultures, and daily expectations, quotas, metrics, etc., merging into one (merely speculation).

2
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