It could be worse ..... but I could be oh so much better! - Field Service Engineer Service Express Employee Review

3.0
May 31, 2016
Recommend
CEO approval
Business Outlook

Pros

I love the customers, I love my career in Field Service. I love most of my coworkers. Work/Life balance is good.

Cons

The better you are in a particular job the more likely you will stay there at least until you leave. There is no set upward mobility path. The pay is 18% less than industry standard. Unlike every other field service company in the United States you aren’t paid an on call flat rate just for being on call. No company vehicles. You are paid mileage, but it is well below federal standard (40 cents instead of 57). The Culture at Corporate is the best I've ever seen, but most of the local field offices .... ugh.

Explore other reviews about Service Express

5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work, great culture, reasonable pay.

Cons

Getting acquired by their competitor

4.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Service Express build a culture where people felt connected, even in a remote environment. That sense of inclusion extended to how many teams supported one another and how they showed up for customers with a strong focus on doing the right thing and being genuinly helpful. The challenge moving forward is ensuring that as the organization grows and changes, that the culture remains intact and does not become diluted,

Cons

There are always challenges that come with change. As Service Express transitions through a merge, there is uncertainty, particularly around maintaining the close knit culture that defined the organization. Growth and evolution are necessary, but they can shift the employee evperience during transition periods.

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