Service Express Reviews | Glassdoor

Service Express Reviews

Updated October 22, 2018
56 reviews

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4.2
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Ron Alvesteffer
38 Ratings

56 Employee Reviews

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Pros
  • "Great culture, fair pay, competitive commissions, excellent work/life balance, smart leaders, excellent employees, endless opportunity" (in 7 reviews)

  • "However after working here for 4 years I can truly say this company is the best company I have ever worked for" (in 4 reviews)

Cons
  • "After SEI acquired Delta I was let go because I had the audacity to suggest I could procure things better and cheaper than they were getting" (in 2 reviews)

More Pros and Cons

  1. Helpful (1)

    "Walk the Walk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Coordinator
    Current Employee - Customer Support Coordinator
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Service Express full-time (Less than a year)

    Pros

    The company values honest feedback while building around their core values. There are no secrets or office politics to be found. Everyone pushes one another to become better than they were yesterday.

    Cons

    The benefits package are not as robust as larger corporations.


  2. "Great!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Service Express full-time

    Pros

    Great Atmosphere, friendly people to work with.

    Cons

    Benefits package isn't the greatest.

  3. Helpful (1)

    "Senior Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive
    Former Employee - Senior Account Executive
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Service Express full-time (More than a year)

    Pros

    The company does a great job or focusing on both the individual employee and the business itself. Great compensation, benefits, and the company will provide you all the tools you need to do your job.

    Cons

    Virtualization had started to reduce the amount of physical servers on the market, which was the bread and butter of the company. However, the company was looking to expand its service offerings to other types of equipment.


  4. Helpful (5)

    "Growing pains."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Grand Rapids, MI
    Current Employee - Anonymous Employee in Grand Rapids, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Service Express full-time (More than 10 years)

    Pros

    Great company, Great people, Great culture and a growing industry.

    Cons

    Company is growing extremely fast and is slowly loosing some of the core principles and values that made it so great. I don't believe that this is stemming from senior leadership but rather from some of the new management that has been brought in from the outside.

    Advice to Management

    Senior leadership should reach out to employees and try to get some honest feedback.


  5. Helpful (1)

    "Great Culture and Professional/Personal Development Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Specialist in Grand Rapids, MI
    Current Employee - Technical Support Specialist in Grand Rapids, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Service Express full-time (Less than a year)

    Pros

    Culture, Pay, Benefits, Support, Development

    Cons

    A few over-valued people with bad attitudes

    Advice to Management

    Culture is key. Keep supporting your employees and they'll put in the extra time and hours for you!


  6. Helpful (2)

    "Senior Acccount Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Service Express full-time

    Pros

    Amazing culture. Everyone is so supportive and always willing to lend a hand.

    Cons

    I cannot think of any.


  7. Helpful (1)

    "Best in class!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Service Express full-time (More than 10 years)

    Pros

    Emphasis on employees. Plenty of growth opportunities. Great facilities. Consistent and long term leadership.

    Cons

    Not a place to work if you want to coast. You are constantly challenged and there is a lot of feedback and accountability. This is only a negative for those who do not want to be challenged.

  8. Helpful (1)

    "Best decision I've ever made!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Development Representative in Grand Rapids, MI
    Current Employee - Sales Development Representative in Grand Rapids, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Service Express full-time (Less than a year)

    Pros

    Great culture, fair pay, competitive commissions, excellent work/life balance, smart leaders, excellent employees, endless opportunity.

    Cons

    Cold calling is always tough but they make it as efficient and streamlined as possible.

    Advice to Management

    They are 10 steps ahead always. No advice


  9. Helpful (8)

    "Horrible Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Service Express full-time (More than a year)

    Pros

    There is only a pro if you are willing to drink the coolaid and be a mindless sheep.

    Cons

    Worked at Delta for 16 years and always had a team mentality but was always able to think for myself and give opinions if I thought something could be done a better way and was encouraged to do so. After SEI acquired Delta I was let go because I had the audacity to suggest I could procure things better and cheaper than they were getting.

    Advice to Management

    I assume you are running a business to make money. I would think a hard working dedicated employee would have more value than someone who just fits your "Culture"


  10. Helpful (4)

    "Field engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Engineer in Miami, FL
    Former Employee - Field Service Engineer in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Service Express full-time (More than a year)

    Pros

    Good company before equity bought it,
    Good training,

    Cons

    Management is terrible, I should have worked for SMS , worst decision I ever made , immediate Florida manager has no concept of how field service works, more concerned about 5 15 than customer satisfaction,

    Advice to Management

    Learn how to treat your valued employees ,


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