Service Express Reviews

Cons

You won’t walk through anything at Service Express that you’re not going to experience in any other career or company that’s growing. Be open to change and adapting.

Cons

Insurance is not as great as other bigger companies.

Cons

The salary here is not viable if you live in Denver, yet you can’t even get a second job with the schedule (8-5 AKA 45 hours). When broken up hourly, you will be making around $20 an hour here or $23 if you hit commission. My friends at cafes make more than me with a lot less stress. The schedule is horrid and monotonous, there’s a lot of wasted time during the day. Benefits aren’t great. Be prepared to make around 200 dials a day! I’m not sure if it’s because most SDRs are young, but sometimes it feels like you’re in a classroom and the leaders are your teachers. Seating charts, games, it all feels a little immature for grown adults. Layoffs, huge push for numbers, they even stopped paying for happy hours. Not sure about the financial health of this place. Great performers leaving because there’s no clear path to promotion.

Cons

We are growing fast, and since the pandemic the emphasis on healthy organic growth has become toxic. Turnover has become a real issue, and holding onto talented individuals has been tough. The BHAG of 500M by 2025 no longer seems like a goal but rather a necessity. There are not many individual contributors I have spoken to that feel valued in their role rather than a number/a means to an end. Forcing people to come back to the office for the sake of 'collaboration' has made a lot of people angry. Especially the ones that have invested in home offices and thrive working at home rather than a distracted office. Benefits are nothing to ride home about.

Cons

The executives are in panic mode. The best people are leaving and layoffs happening. Ten years I have not seen a single layoff until now. The lessor performers and some of the long timers who have been mailing in effort for years while waiting for a payday are the ones staying and being promoted. CRO does not listen he feels he can figure everything out in his own head with a computer and endless reports. He never gets his hands dirty. Shields himself from the field with the non sales people that report to him. They do not know sales. They do not have a quota like sales people or sales managers. They blindly generate reports all day long and tell him what he wants to hear. Also out of touch management from years ago is part of the wall he hides behind. He does not have the trust of the field. This is why 2023 has been such a bad year.

Cons

I wouldn't consider these cons, but I will state this isn't the company for someone that doesn't embrace change. There are hard days, and for good reason. Each day we challenge our teams to be the best they can, to make mistakes, to learn from them, and to try again - even better than the last time.

Cons

Ever since we were acquired by VCs, things have taken a turn. There's a lot more push for numbers, and we chase revenue as if it were our only goal, when it's just 1 of 4 of our Core Objectives (Excellent Customer Service, Employee Engagement, and Margin Retention being the other 3.) We're chasing this BHAG (Big Hairy Audacious Goal *cringes*) of being a $500M company by 2025, and at even our current breakneck pace, feels like we won't make it there. God only knows what will happen to us then. (Why can't we be a $350M company with better margins/ROI for our faceless overlords? We could be a $500M company at 40% profit, or a 350M company at 60% profit and be roughly in the same spot. (disclaimer: I am not in finance.)) There may need to be some hard conversations to get back to where we were, and it might displease the VCs, but we're losing people and customers because we lost sight of some of these objectives. They're meant to be like legs of a table, but with revenue growth being far and away the top priority now, things are falling off the sides. We need our managers to be more available (see more in next section.) We need better training to continue to grow within our job roles. We need to take our foot off the gas sometimes, like a sabbatical to avoid burnout, or shorter hours in less-busy seasons. These are common perks that we've never had, and it's becoming necessary to give them a hard look.

Cons

Working hours are a little long. SDRs are part of marketing rather than sales which made for some disconnect. The base pay isn't great, and the commission structure is heavily lacking.

Cons

The moral when I left was a bit low. Its clear that the PE company that owns SE is putting pressure down from the top to increase margins and profit. There were some layoffs that mostly affected support positions, but it was somewhat surprising because everyone was under the assumption that we were doing great, and thrive in down economies. Account managers as a whole are hitting quota on a high level overall, but only a very small of SAE's are over their number. Service Express usually adjusts to fix those discrepancies but its very unbalanced between SAE and SAM who are over their number. Overall SE is a better org than most, but its clear that they are focused on a sales to another PE company, and they value that over tenured staff (not uncommon before a sale, and not unique to SE). SDR program is separate from sales, so they have a political reason to not be easy to work with the sales team. Some SDR managers were never sellers, so they only focus on KPI and don't qualify real opps, but just blindly set meetings. A lot of middle management, so don't expect clarity from top down.

Cons

Seems disorganized at times, confusing direction from leadership