Run for your life! - Sales Service Express Employee Review

2.0
Nov 1, 2021
Recommend
CEO approval
Business Outlook

Pros

Entry level sales, no sales experience required. Very fast promotion from SDR to SAE. If you inherit established territory and accounts you are off to a great start.

Cons

The culture in sales is very poor and the leaders are amateurs. The #1 sales strategy is making 500-1,000 dials a week. Salesforce is being used as a micromanagement tool. Lots of politics for a company this size, watch your back! No employee retention strategy, barely any recognition, poor engagement and no career roadmaps. Attrition rate is very high and top talent is walking out the door.

Explore other reviews about Service Express

5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company, benefits and overall culture.

Cons

Company was acquired by Park Place Technologies and laid off most of our sales team.

4.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Service Express build a culture where people felt connected, even in a remote environment. That sense of inclusion extended to how many teams supported one another and how they showed up for customers with a strong focus on doing the right thing and being genuinly helpful. The challenge moving forward is ensuring that as the organization grows and changes, that the culture remains intact and does not become diluted,

Cons

There are always challenges that come with change. As Service Express transitions through a merge, there is uncertainty, particularly around maintaining the close knit culture that defined the organization. Growth and evolution are necessary, but they can shift the employee evperience during transition periods.

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