Too Good to be True? Nope - Account Executive Service Express Employee Review

5.0
Nov 2, 2021
Recommend
CEO approval
Business Outlook

Pros

Incredible culture - kind and friendly people at every employee level, high level of focus on employees and helping them achieve their personal, professional and financial goals. Training is comprehensive, relevant and practical. Hiring process was quick and efficient. No wasted time and arbitrary hoops to jump through.

Cons

I work outside of the Grand Rapids area, so I don't get to go into the company HQ, which is a bummer since it looks like a fun, inclusive and high energy environment.

Explore other reviews about Service Express

5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work, great culture, reasonable pay.

Cons

Getting acquired by their competitor

4.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Service Express build a culture where people felt connected, even in a remote environment. That sense of inclusion extended to how many teams supported one another and how they showed up for customers with a strong focus on doing the right thing and being genuinly helpful. The challenge moving forward is ensuring that as the organization grows and changes, that the culture remains intact and does not become diluted,

Cons

There are always challenges that come with change. As Service Express transitions through a merge, there is uncertainty, particularly around maintaining the close knit culture that defined the organization. Growth and evolution are necessary, but they can shift the employee evperience during transition periods.

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