The absolute best company to work for. Nothing like it in the industry - Global Services Engineer Service Express Employee Review

5.0
Jul 12, 2022
Recommend
CEO approval
Business Outlook

Pros

Service Express is a diamond in the rough. I've worked for several large IT companies from helpdesk, deskside support, and field service engineering. This company, unlike other companies i've worked for, is very concerned about compensating employees for what they do. Instead of providing bonuses to employees once a year, the company shares its profits with us by compensating us really well with great pay, generous paid time off, and an excellent work/life balance.

Cons

Due to the size of the company, we fall under a smaller group insurance plan. I'm used to working with very large companies, where group contributions are much larger, hence providing much better insurance benefits. As we group, i'm sure, we will see much better insurance benefits.

Explore other reviews about Service Express

5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work, great culture, reasonable pay.

Cons

Getting acquired by their competitor

4.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Service Express build a culture where people felt connected, even in a remote environment. That sense of inclusion extended to how many teams supported one another and how they showed up for customers with a strong focus on doing the right thing and being genuinly helpful. The challenge moving forward is ensuring that as the organization grows and changes, that the culture remains intact and does not become diluted,

Cons

There are always challenges that come with change. As Service Express transitions through a merge, there is uncertainty, particularly around maintaining the close knit culture that defined the organization. Growth and evolution are necessary, but they can shift the employee evperience during transition periods.

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