It's not the company it was - Systems Engineer Service Express Employee Review

1.0
Dec 11, 2022
Recommend
CEO approval
Business Outlook

Pros

Great bunch of lads to work with

Cons

Not sure where to start. Since being bought out by Service Express anyone who knew what was going on has been let go. The management has totally changed in such a short time. Used to have an open door style management and now everything is "my way or the highway". The ebitda is the only thing that now matters. Customer service is bottom of the list.

Explore other reviews about Service Express

5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company, benefits and overall culture.

Cons

Company was acquired by Park Place Technologies and laid off most of our sales team.

3.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Some really good people who were considered friends. Had a great culture and a very organic growth mindset. Now being Park Place, they will have a very strong hold on the third party market which should increase margins for sellers. The support offerings have grown too which will allow for increased "stickiness" within each customer.

Cons

Certain events transpired that left the company, which was once great, reminiscing about the good ol days. This also may have caused a bit of a clash between the two cultures, and daily expectations, quotas, metrics, etc., merging into one (merely speculation).

2
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