P(rofit)eople Powered - Sales Development Representative (SDR) Service Express Employee Review

2.0
Feb 9, 2023
Recommend
CEO approval
Business Outlook

Pros

- The people that I met working there are still some of my best friends. - There are managers (2 of them) who really care about their employees and their advancement as a professional. - The CEO is a good person and has good values, tries his best to pass that sentiment along down-stream.

Cons

- The push to grow SDR headcount 400% within a year led to a lack of engagement from Management, no potential to move to a new position and compromised quality in processes - Some managers are hypocritical and look past people who do not align with their values outside of work (appearance, religion, etc.) - 500 million by 2025 is not a goal but more of a threat - Micro - managing daily/hourly activity - Directors like to say they are involved at the personal level but will walk by and not even look your way. Make snark comments when you move on to a different company, in front of the whole team.

Explore other reviews about Service Express

5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work, great culture, reasonable pay.

Cons

Getting acquired by their competitor

3.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Some really good people who were considered friends. Had a great culture and a very organic growth mindset. Now being Park Place, they will have a very strong hold on the third party market which should increase margins for sellers. The support offerings have grown too which will allow for increased "stickiness" within each customer.

Cons

Certain events transpired that left the company, which was once great, reminiscing about the good ol days. This also may have caused a bit of a clash between the two cultures, and daily expectations, quotas, metrics, etc., merging into one (merely speculation).

2
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