P(rofit)eople Powered - Sales Development Representative (SDR) Service Express Employee Review

2.0
Feb 9, 2023
Recommend
CEO approval
Business Outlook

Pros

- The people that I met working there are still some of my best friends. - There are managers (2 of them) who really care about their employees and their advancement as a professional. - The CEO is a good person and has good values, tries his best to pass that sentiment along down-stream.

Cons

- The push to grow SDR headcount 400% within a year led to a lack of engagement from Management, no potential to move to a new position and compromised quality in processes - Some managers are hypocritical and look past people who do not align with their values outside of work (appearance, religion, etc.) - 500 million by 2025 is not a goal but more of a threat - Micro - managing daily/hourly activity - Directors like to say they are involved at the personal level but will walk by and not even look your way. Make snark comments when you move on to a different company, in front of the whole team.

Explore other reviews about Service Express

5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company, benefits and overall culture.

Cons

Company was acquired by Park Place Technologies and laid off most of our sales team.

4.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Service Express build a culture where people felt connected, even in a remote environment. That sense of inclusion extended to how many teams supported one another and how they showed up for customers with a strong focus on doing the right thing and being genuinly helpful. The challenge moving forward is ensuring that as the organization grows and changes, that the culture remains intact and does not become diluted,

Cons

There are always challenges that come with change. As Service Express transitions through a merge, there is uncertainty, particularly around maintaining the close knit culture that defined the organization. Growth and evolution are necessary, but they can shift the employee evperience during transition periods.

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