A great place to work - Sales Development Representative (SDR) Service Express Employee Review

5.0
Mar 1, 2023
Recommend
CEO approval
Business Outlook

Pros

The management team is so caring for you as an individual. One of the things that I really have enjoyed about the team is the diversity of the leaders. They have a great balance of pushing us to be better, while caring for our personal professional and financial goals. New Senior SDR is a game changer as well. Allows us to get a promotion internally. Fun culture with competitions.

Cons

As somebody who isn't looking to go into sales and looking in, I would say it feels like the SMB team doesn't look at the entire person when looking to make a promotion. We have people on our team who have done a good job in this role but have been turned down 3-4 times to people who haven't had as high of metrics. It can feel to them that there is no hope in earning a next position. I would suggest that the SMB leaders do a better job of seeking out advice from SDR leaders on who is ready. The internal interview process at times feels like a joke. At times RSM's have reached out to SMB leadership to share who they think is deserving and this can feel like they are getting special treatment.

Explore other reviews about Service Express

5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work, great culture, reasonable pay.

Cons

Getting acquired by their competitor

4.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Service Express build a culture where people felt connected, even in a remote environment. That sense of inclusion extended to how many teams supported one another and how they showed up for customers with a strong focus on doing the right thing and being genuinly helpful. The challenge moving forward is ensuring that as the organization grows and changes, that the culture remains intact and does not become diluted,

Cons

There are always challenges that come with change. As Service Express transitions through a merge, there is uncertainty, particularly around maintaining the close knit culture that defined the organization. Growth and evolution are necessary, but they can shift the employee evperience during transition periods.

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