Loved it at first but… - Sales Development Representative (SDR) Service Express Employee Review

3.0
Nov 5, 2023
Recommend
CEO approval
Business Outlook

Pros

The people you work with are going to be the best part of the job. You will form extremely close friendships through the ups and downs of sales. The sales leaders are caring people who genuinely want to help you grow and help you in other departments of your life. The culture is very, very fun. The training here is awesome and you will use the skills you’ve learned here at many jobs. They are generous with their ramp up period and don’t punish you if you aren’t hitting your numbers. They are patient and really work with you.

Cons

The salary here is not viable if you live in Denver, yet you can’t even get a second job with the schedule (8-5 AKA 45 hours). When broken up hourly, you will be making around $20 an hour here or $23 if you hit commission. My friends at cafes make more than me with a lot less stress. The schedule is horrid and monotonous, there’s a lot of wasted time during the day. Benefits aren’t great. Be prepared to make around 200 dials a day! I’m not sure if it’s because most SDRs are young, but sometimes it feels like you’re in a classroom and the leaders are your teachers. Seating charts, games, it all feels a little immature for grown adults. Layoffs, huge push for numbers, they even stopped paying for happy hours. Not sure about the financial health of this place. Great performers leaving because there’s no clear path to promotion.

Explore other reviews about Service Express

5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company, benefits and overall culture.

Cons

Company was acquired by Park Place Technologies and laid off most of our sales team.

4.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Service Express build a culture where people felt connected, even in a remote environment. That sense of inclusion extended to how many teams supported one another and how they showed up for customers with a strong focus on doing the right thing and being genuinly helpful. The challenge moving forward is ensuring that as the organization grows and changes, that the culture remains intact and does not become diluted,

Cons

There are always challenges that come with change. As Service Express transitions through a merge, there is uncertainty, particularly around maintaining the close knit culture that defined the organization. Growth and evolution are necessary, but they can shift the employee evperience during transition periods.

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