Good for entry level. Difficult learning curve. Good Support. - Sales Development Representative Service Express Employee Review

3.0
Dec 6, 2023
Recommend
CEO approval
Business Outlook

Pros

The leaders provide a lot of tools to help you achieve quota. You have support if you reach out, but if you don't take steps to get support, you're on your own (which I believe to be healthy in some ways). Good base pay. Good benefits. If you have a slower month, they give grace, and really work with you to figure out a solution.

Cons

The commission structure penalizes slower months too heavily, which negates the benefit gained from a better month. Lowest on the totem pole in terms of pay, and benefits relating to in office add ons (i.e. catered lunch, work from home). Cold calling is pretty difficult in general.

Explore other reviews about Service Express

5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work, great culture, reasonable pay.

Cons

Getting acquired by their competitor

4.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Service Express build a culture where people felt connected, even in a remote environment. That sense of inclusion extended to how many teams supported one another and how they showed up for customers with a strong focus on doing the right thing and being genuinly helpful. The challenge moving forward is ensuring that as the organization grows and changes, that the culture remains intact and does not become diluted,

Cons

There are always challenges that come with change. As Service Express transitions through a merge, there is uncertainty, particularly around maintaining the close knit culture that defined the organization. Growth and evolution are necessary, but they can shift the employee evperience during transition periods.

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