Just watching the culture disintegrate... - Senior Account Manager Service Express Employee Review

2.0
Feb 20, 2024
Recommend
CEO approval
Business Outlook

Pros

You will meet and work with some very talented people at SE. The teams work hard to compensate for the below-average management on the sales side.

Cons

Some of the worst sales culture I have ever seen. The micromanagement that comes from the top is absolutely stifling, to the point of losing good talent due to management problems. The boy's club culture is alive and well, and the sales directors play into it.

Explore other reviews about Service Express

4.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Service Express build a culture where people felt connected, even in a remote environment. That sense of inclusion extended to how many teams supported one another and how they showed up for customers with a strong focus on doing the right thing and being genuinly helpful. The challenge moving forward is ensuring that as the organization grows and changes, that the culture remains intact and does not become diluted,

Cons

There are always challenges that come with change. As Service Express transitions through a merge, there is uncertainty, particularly around maintaining the close knit culture that defined the organization. Growth and evolution are necessary, but they can shift the employee evperience during transition periods.

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