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      ServiceRocket

      Engaged Employer

      ServiceRocket reviews

      Messy and without control - Anonymous employee ServiceRocket Employee Review

      2.0
      Mar 24, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Rocketeers are good people; the majority are very collaborative and kind with each other. -Work from home gives you freedom (at times) -There's good intentions in most of people

      Cons

      -Changes don't make sense most of the time -Leadership is not aligned, their ideas and decisions collide constantly -Very underpaid employees -Delivery team is expected to work 40 billable hours a week + administrative tasks and trainings that are invisible and not count -Extra hours are not always paid, or underpaid -Job description doesn't match what they ask you to do. "Everyone can do everything" culture, but without a salary that reflects the effort

      Explore other reviews about ServiceRocket

      5.0
      Jul 28, 2025
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Employee-friendly company with a growth orientation. Growth of the company, which means accountability. But in a way that focuses on the machine, not the people, by which I mean, when a goal is missed or a problem occurs, the focus is on solving the problem and not on finding blame. The growth orientation also extends to employee growth. It's not always perfect, but the company consistently talks about how people can contribute and do good work and grow their skills and careers along the way.

      Cons

      As a partner of a publicly-traded software company it is a constant balance of art of science to prioritizing ServiceRocket's priorities and the software company's priorities. There is a little anxiety sometimes deciding when to priorities ServiceRocket's priorities and when to prioritize the partner software company. And how to communicate it.

      1
      5.0
      Oct 17, 2024
      Data analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've been working at SR about 2 years and have thoroughly enjoyed my time here. The company culture is incredibly supportive, and my colleagues are always willing to lend a helping hand.

      Cons

      I have no comments about cons, management has been great to me.

      1
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